ISO 9001:2015 pdf download, Quality Management Systems – Requirements.
ISO 9001 is based on the quality management principles described in ISO 9000.The descriptions include a statement of each principle,a rationale of why the principle is important for the organization,some examples of benefits associated with the principle and examples of typical actions to improve the organization’s performance when applying the principle.
ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.