ISO/IEC TS 20000-5:2022 pdf download, Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1.
ISO/IEC TS 20000-5:2022 provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements.
ISO/IEC TS 20000-5:2022 illustrates a generic plan to manage implementation activities for an SMS.
The intended users of ISO/IEC TS 20000-5:2022 are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
ISO/IEC TS 20000-5:2022 can be used together with the other parts of ISO/IEC 20000 series.